A WhatsApp Chatbot That Answers Your Customers
An AI chatbot on your WhatsApp business number. It answers the questions your team answers every day, in Egyptian Arabic, formal Arabic or English, and passes the rest to a person.
The messages that fill your WhatsApp every day.
Common Questions
Opening hours, address, services, delivery areas and policies, answered from a knowledge base you approve.
Answers From Your Documents
Product lists, catalogues or policy documents, searched and answered from, the same approach as Zelonic Ask.
Connected To Your Systems
Live information such as an order status, looked up in your system through its API. Scoped with you for each project.
Handover To A Person
Complaints, unusual requests and anything outside its information go to your team, with the conversation so far.
How WhatsApp works for businesses.
A Business Account With Meta
Chatbots run on Meta's WhatsApp Business Platform, not on the free WhatsApp Business app. It needs a business account and a phone number for the platform.
Meta's Message Charges
Meta charges per message under its own pricing, which depends on the type of message and the country. This is separate from our work.
The 24-Hour Window
For 24 hours after a customer's last message, the chatbot can reply freely. After that, only message templates approved by Meta can be sent.
From your questions to a live chatbot.
Agree The Scope
Which questions it answers, what it never answers, and when it hands over to your team.
Build The Knowledge
We turn your information into the knowledge it answers from, and you approve it.
Test On Real Questions
Before launch it is tested on at least 10 of your customers' real questions.
Launch And Support
It goes live on your channel, with a handover guide and 30 days of support.
What people usually ask first.
Yes. It answers at any hour, and passes to your team what it shouldn't answer alone.
The away message sends the same text to everyone. A chatbot reads each question and answers it from your information.
Yes. It understands Egyptian dialect, formal Arabic and English, and replies in the tone you choose.
Only through message templates approved by Meta, to customers who agreed to receive them, and Meta charges for these messages.
It depends on the channels, the level and your message volume, and Meta also charges for WhatsApp messages. Tell us what you need and we send you a quote.
Tell Us What Your Customers Ask On WhatsApp
We tell you what a chatbot could handle, and what should stay with your team.